πŸ“„ Loss or theft of identity card, passport or residence permit

amteasy – all steps in case of lost or stolen documents

πŸ”Ή What is affected?

  • identity card
  • passport
  • eAT (electronic residence permit)
  • Combined documents (e.g. passport + residence permit)

πŸ“ž Immediate measures after loss or theft

  1. πŸ“Œ Report the loss to the police (online or on-site)
  2. πŸ“Œ Blocking of the electronic ID card (ID card blocking hotline: 116 116)
  3. πŸ“Œ Travel documents: Registration required at the relevant Citizens' Office
  4. πŸ“Œ Residence permit: Report to the immigration authorities

🧾 Required documents for new application

  • Police report of loss or theft
  • A recent biometric passport photo
  • if applicable, birth or marriage certificate
  • Copy of the lost document (if available)

πŸ“ Paths for important cities

  • Berlin: service.berlin.de β†’ ID cards & passports β†’ Lost document
  • Hamburg: hamburg.de β†’ ID/Passport β†’ Lost document report
  • Cologne: stadt-koeln.de β†’ ID cards & passports β†’ Loss or theft
  • Frankfurt: frankfurt.de β†’ Citizens' Office β†’ Documents β†’ Lost property report
  • Munich: muenchen.de β†’ City Hall β†’ Lost ID/Passport

πŸ“Œ Step-by-step process

  1. Report loss or theft to the police
  2. Call the hotline 116 116, block your e-ID (if your digital ID is affected)
  3. Make an appointment at the Citizens’ Registration Office or the Immigration Office
  4. Bring all documents (apply for a replacement ID card if necessary)
  5. If necessary, also apply for a temporary ID card/passport

⚠️ Important

  • In case of theft, a note is made in the residents’ register
  • Foreign documents (e.g. residence permit): The respective immigration authority is responsible
  • In case of multiple losses, the issuance may be refused or made more difficult

⏳ Save time with amteasy

  • ⏱️ Without amteasy: 60–120 minutes for research, routes & contact points
  • ⚑ With amteasy: approx. 10 minutes – all steps & paths immediately visible
  • βœ”οΈ Especially helpful in stressful situations (e.g. start of travel, emergency)

🌐 Multilingual help

Many citizen offices offer advice in English, Turkish, Arabic and Ukrainian.

Last updated: June 2025 – QA checked, no dead links, checked paths instead